Refund Policy - Interloper.com

At Interloper.com, we strive to provide high-quality products and reliable shipping services. This Refund Policy explains the conditions under which we accept returns and issue refunds to our valued buyers.

1. Eligibility for Refunds

• The product is defective, damaged during shipping, or significantly not as described.
• The refund request is submitted within 30 days of receiving the product.
• You provide valid proof of purchase such as order number and invoice.
• Please note – you pay for return shipping.
• Some products may be final sale, non-cancellable, and non-refundable. These conditions will be clearly marked on the product page.

2. Restocking Fee

If you or your end customer changes their mind, you may return an unopened and sealed product back to us at your expense for a refund. A 15% restocking fee applies. Opened packages, packages missing retail packaging, and used items are not returnable.

3. RMA (Return Merchandise Authorization)

• Contact our customer support at sales@interloper.com within 30 days of delivery.
• Provide your order details, reason for refund, and supporting photos if applicable.
• Our team will review your request, issue an RMA number, and guide you through the next steps.
• Items received without a valid RMA number will be refused and returned to you at your expense.

4. Return Shipping

• You pay for return shipping.
• Please ship insured with tracking.
• Returned items must be in their original packaging and condition.

5. Refund Processing Time

Once we receive and inspect the returned product, approved refunds will be processed within 7-10 business days and issued to the original payment method.

6. Partial Refunds and Exchanges

• Partial refunds may be granted in exceptional cases. Generally, damaged, opened, used, or improperly packaged items will be rejected and returned to you at your expense.
• We do not offer exchanges. Please place a new order for replacement products.

7. Non-Refundable Items

• Final sale or clearance items.
• Custom or personalized orders.
• Digital products or services.
• Please review product details carefully before purchasing.

8. Cancellation Policy

• Orders can be canceled within 24 hours of placement.
• After 24 hours, cancellations may not be possible due to processing and shipping.
• If an item is shipped, it cannot be canceled.

9. Contact Us

For questions or assistance regarding refunds and returns, please contact us at sales@interloper.com. We are committed to providing excellent customer support and resolving issues promptly.